How do I know if I’m eligible for a refund?
To determine your eligibility for a refund, here's what you need to know:
- Refund Period: Our standard refund period is 15 calendar days.
- For instant-access programs, it starts from the day of purchase.
- For cohort-based programs, it starts from the day the program begins.
- Grace Period: If you missed the 15-day window, you still have a chance.
- If you request a refund within 5 calendar days after the 15-day period, we'll process it.
- If it's more than 5 calendar days after, we cannot grant the refund.
Make sure to submit your refund request within these timeframes to check your eligibility. We're here to assist you!